It is a well used phrase 'yes I agree with you but…' that tries to make out we are in agreement and then give reasons why we are not. The yes-but combination confuses things and gives conflicting messages. It is far better to separate what we do agree with and what we don't agree with. You can try these responses instead: Read More...

Tags: responding, suggestions, confusion

There are times when we do not realise what we are saying is contributing to poor communication. We can use words that add meaning into sentences that can sound sarcastic, or demeaning. They modify what we are trying to say that can unintentionally or intentionally annoy and attack others. Some words to watch out for include: Read More...

Tags: consistency, suggestions, confusion, put-downs