assertive
Things to say if someone is rude or unpleasant
Someone has been rude and unpleasant to you. The behaviour could be mildly aggressive meaning they are not respecting your rights. Any response made should try to establish appropriate boundaries on the behaviour. Read More...
5 useful phrases to use
There are many ways to say things that can help encourage appropriate behaviour. Here are 5 words or phrases that I use to describe behaviour that helps let the person know they are doing something that needs to change.
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Should I show my emotions?
23/06/12 10:31 Filed in: myself | communication
When I started out working as a youth worker I wanted to be seen as a calm and collected. To look like I was never ruffled and so started going about my work trying to look like nothing ever got to me. It took about 3 weeks before the cracks appeared and for me to realise that this was never going to work. How was I ever going to role model responding effectively to issues if I presented as a robot! Read More...
10 styles you can use to respond
It can make you feel pretty angry or down when a behaviour does not change even after you have assertively responded to an issue. I learnt the hard way that it is useful to be able to mix up your responses. If something is not working, then try a different way. The stuck CD endlessly repeating sometimes works but in lots of cases does more harm than good. I have identified 10 different styles of response which can help you choose different ways of responding to these challenges. Read More...
Only use I-messages for good
I-messages are great ways to communicate assertively in lots of different situations. But it is worth remembering that they can also be used negatively to try and manipulate someone. Like all tools they can be used for good and bad purposes. So how can people manipulate others?
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How to get your message across respectfully?
It is easy to do. Lose your cool in the heat of the moment and say something that you later regretted. It is in these times that I-messages are your friend and a tool for all occasions. They get the message across about how you feel and what behaviour made you feel that way. And that is not the only benefit. Read More...
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