workplace
Don't make a bad situation worse
19/04/14 11:20 Filed in: response-styles
You have just had a target of bullying behaviour report it to you. There are a number of ways that you can address the issue. But what you say to the target can make a huge difference to the way they feel about themselves and the confidence they will have in you dealing with the situation. While there is lots of well meaning advice out there, here is some that should be avoided. Read More...
Five more mistakes to avoid when dealing with behaviours
12/01/14 20:46 Filed in: options | principles
Here are some more tips on what to avoid when dealing with inappropriate behaviour.
1. Avoid creating the situation into a win/lose proposition. You can use consequences but make sure you are not going to gain something out of it. 'If you do not get this done I will give some of my work to do' is not a good way to provide consequences. You appear like you are abusing your authority and this can create resentment. Read More...
1. Avoid creating the situation into a win/lose proposition. You can use consequences but make sure you are not going to gain something out of it. 'If you do not get this done I will give some of my work to do' is not a good way to provide consequences. You appear like you are abusing your authority and this can create resentment. Read More...
New bullying behaviour book due out soon
Sorry for the lack of posts recently. This has been due to devoting a lot of attention to the new book which is due out soon. Intervening In Bullying Behaviour: Nine Ways to Take Direct Action is in the final stages of production and should be on sale by the end of September.
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Review - Mobbing: Causes, Consequences, and Solutions
17/04/13 10:14 Filed in: resources
What could be worse than being subjected to bullying behaviour? The answer is in Mobbing: Causes, Consequences, and Solutions. Mobbing happens when a group of people gang up and use bullying behaviour. When the target tries to get help, the organisation supports and sides with the group doing the bullying behaviour. There is a lot more to mobbing than that and it is clearly explained in Duffy & Sperry's book. It contains four parts: Introduction, How mobbing develops, Consequences & recovery and Solutions & prevention. Read More...
How to promote decency in any organisation
It takes more than good intentions to have a pleasant and successful workplace, school or organisation. You need the right structures, policies and procedures to help people get things done and ensure everyone is treated with respect. However you also need to be able to deal with issues effectively. Below is some ways in which you can promote a healthy organisation and minimise some of the risk factors.
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Mobbing: A checklist of indicators
29/01/13 08:31 Filed in: behaviour
In the 5 stages of mobbing post I mentioned that for those within an organisation it can be difficult to identify mobbing. The reason for this is being apart of the organisational culture and systems can blind us to seeing how we act in an objective and unbiased way. Researchers have provided a way of checking to us check to see if it is happening in our organisations. Westthues (2006) provides 16 items to check. Read More...
How does Mobbing happen?
21/01/13 08:51 Filed in: behaviour
Mobbing occurs when bullying behaviour is carried out and the organisation is also involved. Negative and aggressive acts that do harm are repeated against someone with some degree of organisation help and support. In my research I came across this video about the 5 phases of mobbing. Read More...
7 Types of actions that mobber's use
14/01/13 10:17 Filed in: behaviour
The difference between mobbing behaviour and bullying behaviour can initially be confusing. But we should not get to distracted by the terms as the individual behaviours are basically the same. What is different is that rather than just one or a few people use this behaviours towards the target, everyone gangs up and joins in mobbing the target. Trawling through a list of example behaviours lead me to create the following seven categories of behaviour. Read More...
Navigating which method to use in dealing with bullying behaviour
The last 9 posts have outlined separate ways of responding to bullying behaviour. Each have strengths and weaknesses and times when they should and should not be used. It is hard to work out which path to go down so to help solve this I have developed the ROBB model. Read More...
Sometimes you need outside help
Sometimes we can get stuck in the mindset of having to always be the expert or having to handle every situation. There are be times with bullying behaviour that the best course of action is to refer it to the authorities. When the behaviours involved are very serious or illegal you need to consider if the appropriate authorities should get involved. Read More...
Another way to deal with group bullying behaviour
There are similarities between using the Method of Shared Concern (MSC) to the Group Support Method (GSM) in my previous post. MSC builds empathy and understanding while using peer influence to take shared responsibility for changing the bullying behaviour. But it does so by working individually with members of the group. Read More...
How to deal with groups using bullying behaviour
It is not uncommon for groups to use bullying behaviour against someone. While there may be an key instigator, the rest of the group or bystanders can support the behaviour. They might join in, laugh or just say nothing. All of these signal that it is okay to use that sort of behaviour. The Group Support Method (GSM)... Read More...
The Collaborative Problem-Solving and Resolution (CPR) Approach
When bullying behaviour occurs it is important to help all the parties involved. The Collaborative Problem-Solving and Resolution (CPR) approach does this by allow the targets voice to be heard and balance restored. This can lead to the bullying behaviour user acknowledging responsibility and accepting change. This is how it works: Read More...
Restorative justice - an empathy building approach
The idea behind Restorative Justice (RJ) is supporting change in behaviour by developing empathy for the target. So for bullying behaviour it's facilitating a meeting between the individuals or group involved and possibly other community members. They all speak about the experience and to explain their feelings. The trained facilitator… Read More...
Mediation is not that helpful in dealing with bullying behaviour
Mediation is about bring parties together to work through the conflict and arrive at a solution. It seems a great solution for bullying behaviour until you realise that bullying behaviour is not about disagreements or conflict. Being excluded from joining in because of the way you look is not conflict. Both sides not are trying to present their own views, it is one side using its power against the other. Read More...
Is punishment over used for bullying behaviour?
Everyone accepts that there needs to be some form of punishment for behaviour that is clearly unacceptable. The idea is to discourage and deter the behaviour by having consequences. The difficulty with bullying behaviour is it has such a large spread of different behaviours that means punishment does not always suit the particular problem. But it seems to remains the go to approach for many. Read More...
Strengthening the target to deal with bullying behaviour
There are lots of information and training out there that suggests helping the target to deal with bullying behaviour. Things like supporting the target emotionally and provide skills to help them to become less vulnerable, deal with issues, deflect bullying behaviour and resolve conflict. A key draw back...
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4 direct responses to bullying behaviour
The direct response to bullying behaviour is about saying something when you see it occur to promote behaviour change. This is the foundation of dealing with inappropriate behaviour. Four types Read More...
9 responses to dealing with bullying behaviour
You might have guessed from recent posts that bullying behaviour is something I have been working on recently. I have been looking at ways you can respond if you see or hear of it occurring. There looks to be nine ways of doing something about it:
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Another good bullying behaviour interventions book
18/10/12 10:27 Filed in: resources
My investigations into bullying behaviour references has found another great book to help you deal with this difficult issue. Ken Rigby provides a great summary of 6 different approaches and is recommended. Read More...
It's not bullying, but it is bullying behaviour
10/10/12 11:43 Filed in: behaviour | communication
I have been reading quite a lot at the moment regarding the problem of "bullying". A quick count of my personal library of books is up to 13, plus of course there is also articles, websites and downloads. Some of the way the subject is discussed concerns me because I come from a strength based approach. Using the label "bullying" can be counter productive. Read More...
Preventing Workplace Bullying
19/08/12 20:34 Filed in: resources
Preventing Workplace Bullying: An evidence-based guide for managers and employees is a useful book for understanding the issues involved and helps give guidance about how to deal with it. While it is written with Australian workplaces in mind - using australian laws and cases - it has lots of useful insights that make it a useful for any workplace. It has 4 parts starting with Read More...
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